This is an indication that the belt may be broken, your chain is off, your gearbox may be broken or the opener has been disengaged.

1. Look at the opener when it is operating. Is the belt, chain or screw moving?
a. YES (Please Check Step 2)
b. NO (We need to send one of our trained technicians. Your opener will need to be repaired.)

2. Can you move the door by pushing it up or down.
a. YES (Your door is not engaged. Please try to engage it. If this does not work the problem need to be addressed by one of our trained technicians.)
b. NO (We need to send one of our trained technicians. To diagnose the problem)

Still Havng Trouble?

We will come to your house and diaganose the problem for you just give us a call!